frequently asked
questions
Do you offer Cash on Delivery?
Yes — Cash on Delivery is available across Pakistan on all orders, including Karachi, Lahore, Islamabad and beyond.
How much does delivery cost?
Delivery is Rs. 200 within Karachi and Rs. 350 for the rest of Pakistan. Orders above Rs. 4,000 ship free nationwide.
How long does delivery take?
Orders are processed within 1–2 business days and typically arrive within 2–5 business days depending on your city.
How long does the fragrance last?
Every Scentyra EDP uses a 40% fragrance oil concentration, giving 10–12 hours of longevity on skin.
What size are the bottles?
All Scentyra fragrances are sold as 50ml Eau De Parfum (EDP) bottles.
How do I place an order?
Order directly through our website, or message us on WhatsApp at 0301-2924297 and we'll help you place your order.
Can I track my order?
Yes — once your order ships, we'll share tracking details via WhatsApp or email so you can follow it to your door.
What if I don't like the scent?
Message us on WhatsApp within 3 days of delivery and we'll help arrange an exchange for an unopened, unused product.
Are your fragrances long-lasting on all skin types?
Longevity can vary slightly by skin type, but our 40% oil concentration is formulated to perform well across all skin types for 10–12 hours.
Do you ship internationally?
We currently focus on delivery across Pakistan. For international orders, message us on WhatsApp for a custom quote.
Are Scentyra fragrances original products?
Yes — every Scentyra fragrance is our own original formulation, inspired by iconic scent families, made in-house and sold exclusively by us.
How can I contact customer support?
Reach us on WhatsApp at 0301-2924297 or by email at info@scentyra.pk — we're happy to help with any questions.
