Last updated: [date]
Our promise
We want you to love your Scentyra fragrance. If something is not right with your order, please contact us and we will help.
Damaged, faulty or incorrect items
If your order arrives damaged, leaking or incorrect, contact us within [X days] of delivery with your order number and photos of the item and packaging. [Describe the remedy: replacement, exchange or refund].
Change-of-mind returns and exchanges
[State whether opened or unopened fragrances can be returned or exchanged, the time limit, and any conditions such as original sealed packaging].
How to start a return
- Contact us through the Contact Us page with your order number.
- [Describe the return steps and who pays return delivery].
Refunds
[Explain refund method and timing, e.g. bank transfer within X working days after we receive the item].